We want you to be 100% satisfied with your 5050 Lids product. If you would like an exchange or refund please contact us at info@5050Lids.com and we will do our best to accommodate your request.
To be eligible for a refund/exchange, items must be returned to us within 15 days of the original order date. Defective or damaged items can be exchanged for a product of equal price or returned for a full refund. Only regular priced items are eligible for refund/exchange; sale items are not refund/exchange eligible. To be eligible for a refund/exchange your item must first be returned to us unused, in the condition that it was received and in the original packaging. Customer is responsible for all return shipping costs which are non-refundable.
To initiate your return please email us at info@5050Lids.com with the reason for your refund/exchange request along with the order number and full name and email address of the person who made the original purchase. In the case of an exchange request please include details of the product you would like in exchange, including product name, style and color. Once we have received and reviewed your request we will contact you with further instruction.